Reference

hoki9 Privacy Policy for Your Account

Our Privacy Policy explains what hoki9 collects when you open an account, complete phone verification and move between the lobby and wallet area.

Clear data purposesPhone check detailsMobile access pathWallet reference handling
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PRIVACY SUPPORT

Get Privacy Help Through Your Account

A clear support path helps when you want to ask about stored details, a phone check or a wallet reference. Start from the support link connected to your account and include the email or phone number already attached to it; do not send a password or full wallet credentials. Our team can direct a request to the right account or cashier status path, including for you in Semarang.

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Account data request

Use the account support path to ask what personal details are connected to your login. We may request an account check before discussing data linked to you.

Wallet reference query

If a DANA, OVO, GoPay or QRIS reference appears incorrectly, share the visible reference and account email through support. Keep passwords and full wallet credentials private.

Access concern

For an unexpected sign-in or phone verification issue, contact support from the account path as soon as possible. We can explain the next security step without asking for your password.

DATA CARE DETAILS

Your Data Choices Across hoki9

We keep this policy practical by connecting each data practice to an account action you can recognise.

Account details

We may store details you provide during account creation, such as contact information and phone verification status, so we can identify the correct account when you request help.

Cookies and device signals

Cookies and basic device signals can support sign-in continuity, page security and language or session settings. You can manage browser cookie controls, though some account steps may then need repeating.

Payment references

We use transaction references and status details from DANA, OVO, GoPay, QRIS, bank transfer or virtual account routes to match activity with the correct account.

Account security

Phone verification before account access helps us check that the sign-in route belongs to you. Never share your password, verification code or complete wallet credentials with support.

Retention approach

We retain records for as long as needed for the stated account, security, dispute or legal purpose. When a record is no longer needed, our handling follows applicable retention requirements.

Change or access request

Ask us to access, correct or clarify personal details through the account support path. Include the relevant email or phone number, and we may verify your identity first.

Privacy Policy Questions Before Account Access

These answers cover the searches we hear most often before an account is opened or a phone check is completed. If your situation is not listed, use the account support path and describe the specific data, cookie or wallet reference involved.

It covers data connected with account creation, phone verification, sign-in, cookies, support requests and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account routes.

Phone verification helps connect account access to the contact detail you provided. It also gives support a safer way to check identity before discussing personal details or changing an account path.

Yes. The policy explains how we use payment references and status details from DANA and QRIS, along with OVO, GoPay, bank transfer and virtual account records, to match the correct account.

Use the support path connected to your account and state whether you want access, correction or clarification. Include your account email or phone number; we may verify you before responding.

Cookies and basic device signals can maintain a secure session and remember selected settings in your mobile browser. Browser controls can remove them, but some sign-in steps may need repeating.

We keep records only for the account, security, dispute or legal purpose described in the policy and for the period required by applicable rules. The support path can address a specific retention question.

You can ask through the account support path which category of service received data for a stated purpose. We may first confirm your identity and may be unable to disclose restricted legal details.

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